Delete your Keette account

• Open the Keette app and sign in.
• Go to Account, then Delete account.
• Tell us why (optional) and confirm with your PIN.
• We email you to confirm we received the request. You can cancel it in the app until it is done.

For a business account, only a workspace admin can ask to delete it, and deleting it closes the whole business workspace for every team member.

If you can't sign in, email [email protected] from the email address on your account with the subject "Delete my account". We may ask you to confirm your identity before we act on the request.

• If money is left in your balances, we contact you to pay it out to an account in your name before closing.
• Payments still in progress finish first.
• We close the account, sign you out on every device, and email you when it is done, usually within 30 days.

• Your profile photo, saved recipients, notification settings and app preferences.
• Your sign-in details, PIN, Face ID / fingerprint keys and linked devices.

Financial and anti-money-laundering laws require us and our licensed partners to keep some records after an account is closed. We keep only what those laws require, for the period they require (usually five to seven years from closure), then delete it:

• Your name, contact details and identity verification records.
• Transaction history, statements and receipts.
• Security and audit logs about your account.

Kept records are not used for marketing and are only accessed to meet legal, regulatory or fraud-prevention obligations.