Support
How can we help?
Answers to common questions about the Keette app and web console. Can't find what you need? Email us and a person on our team will reply.
Email support
[email protected]We usually reply within one business day.
Write from the email address on your Keette account so we can find you quickly. Never send your password, PIN or one-time codes.
Lost your phone or see a payment you don’t recognize?
Email us straight away with “Urgent” in the subject. We can sign out your devices and pause your account while we look into it.
Account and verification
How do I open an account?
Download the Keette app or go to app.keette.com and sign up with your email. Choose a personal or business account, then follow the steps to verify your identity.
What do I need to verify my identity?
A valid government-issued ID and your phone's camera for a short selfie check. Business accounts also add company details and the people who own or run the business.
My verification failed or is stuck. What now?
Email us from the address on your account. We can check what went wrong and, where needed, reset the check so you can scan your document again.
Payments
How do I send money?
Open Payments, pick who you are paying, enter the amount and confirm with your transaction PIN. Saved recipients show at the top.
How do I add money?
On Home tap Add and pick the currency. Tap Share Details and send them to whoever is paying you, or Download for a signed letter.
Why is my payment waiting for approval?
On business accounts, payments at or above your approval amount wait for a second admin. Admins can change the amounts under Account → Approvals.
How do I invite a teammate?
Go to Account → Team → Invite. Enter their work email and pick a role: Admin, Operator, Developer or Viewer. You can change their role or remove access anytime.
Security
How do I turn on two-factor authentication?
Go to Account → Two-factor. Turn it on, choose Authenticator app or Email, and store your recovery codes somewhere safe.
How do I sign out other devices?
Go to Account → Signed-in devices. You can sign out one device or every other session at once.
I lost my phone. What should I do?
If you can sign in elsewhere, remove the phone under Account → Signed-in devices. Either way, email us so we can secure your account and help you set up your new phone.
Will Keette ever ask for my PIN or codes?
No. Keette staff will never ask for your password, transaction PIN or one-time codes. If someone does, stop and email us.
Closing your account
How do I delete my account?
In the app, go to Account → Delete account, type DELETE and confirm with your transaction PIN. Our team checks your balance, closes the account and emails you, usually within 2 business days. You can cancel the request before then.
What happens to my data?
Your personal data is deleted within 30 days of closing. Transaction records are kept for as long as financial regulations require, then deleted.
Can anyone close a business account?
Only an admin can close a business account. Other members can ask an admin to remove them from the team.